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Welcome to Shop Live

Your virtual shopping experience with Superdrug

Chat to a gifting expert now

This December, we’re turning up the sparkle with our Expert Sleigh Squad. A beauty helpline manned by the best in the business to help you sleigh Christmas.

Join us live on Wednesday 3rd December, 11AM–3PM, when our experts will share their top tips and gifting magic to help you find the perfect presents, party looks and glam must-haves.

After the live event, our Shop Live colleagues will keep festive spirit going all month, armed with experts top gifting picks to make sure every chat helps you choose the perfect gift.

MEET THE EXPERT SLEIGH SQUAD

Our festive beauty experts are taking over to make your Christmas sparkle!

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Beauty Columnist, Sarah Jossel

Our Gifting Guru

Leading Dermatologist, Dr Nora

Our Skincare Sleigher

Our Coils, Curls & Waves Creative Consultant, Ateh Jewel

Our Glam Getter

Celebrity Hair Stylist, Jack Luckhurst

Our Season Styler

Fragrance Expert, Haydn Williams

Our Scenta’s Helper

SO, HOW DOES SHOP LIVE WORK?

‘Shop Live’ gives you all the benefits of shopping from home (or your desk!), but with the personal touch of the Superdrug team. Our experts are on hand to help you find the perfect products, whether you’re treating yourself or finding the ultimate gift. Just hit the ‘Shop Live’ button and connect instantly with one of our advisors, who’ll guide you to a great choice that can be delivered straight to your door.

Chat to a gifting expert now

Following these Steps

  1. Find the Shop Live pop-up on any non-healthcare product page.
  2. Begin a call with one of our friendly live advisors and allow microphone access.
  3. Receive expert product advice and recommendations.
  4. Love what you see? Add the product to your basket and check out as normal via Superdrug.com
Chat to a gifting expert now

Frequently asked questions about Shop Live

Why use Shop Live?

‘Shop Live’ allows you the benefits of shopping from the comfort of your home or desk but with the assistance of the Superdrug team. Our fragrance and cosmetics experts are on hand to help you find the product or fragrance for you, or as a gift for others.

Hit the ‘Shop Live’ button and connect to one of our team who can guide you to making a great choice, that can be delivered to your door!

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What details do I need to share during the call?

There is no need to share any personal details at all during your ‘Shop Live’ call. If you’re looking for help with cosmetics or fragrance you might be asked about preferences or existing faves, but there’ll never be any need to share any other details with the team.

If we help you find something you like, you are able to add the product to your basket and complete the payment process as normal via Superdrug.com

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Do I need a camera during the call?

You won’t be on camera during your ‘Shop Live’ call.

However our team will be on camera on during the call so that they can show you product options.

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What if I need some help from the customer service team?

If you have a query or would like to speak us visit our Customer Contact centre

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